As a selling party, we are responsible for the legal warranty on all products we sell. This is not to be confused with manufacturer's warranty or product warranty. Both are an additional warranty provided by the respective brand itself.
You can find our warranty conditions in our general terms and conditions. During your order you will be asked to give your agreement to our terms and conditions.
In general, defects are covered by manufacturer's warranty that are the result of improper manufacture. Warranty is not offered against defects resulting from actions or conditions unrelated to improper manufacturing.
Certain parts or features of the product may be excluded from the warranty if the product is not used in accordance with the manufacturer's guidelines, or if this should reasonably be expected as normal use.
As an official dealer, we supply a warranty booklet, card or certificate for almost all products. You should keep this booklet or certificate to claim warranty from us or any international dealer.
Warranty is not provided in case unauthorized repair or opening of the product has taken place.
Returns for warranty
If you want to return a product for research and / or repair under warranty, we ask you to contact us in advance. After receipt, we examine the product and your warranty request. Normally, we then ship the product to the appropriate brand for examination and / or repair.
If the defect falls under our warranty conditions, the repair will be carried out free of charge. If we cannot offer you a warranty based on our warranty conditions, we will inform you and offer you a cost calculation. You can accept or reject this cost estimate. Upon acceptance, you must pay the repair costs before the repair is carried out. In case of rejection, we reserve the right to charge research costs and / or shipping costs, after which the product will be returned to you.
The repair time depends on the respective brand, country of origin and availability of parts. We can give you an indication of the repair time in advance. Normally a standard repair takes 2-4 weeks.