All orders are shipped within 2 work days from ROOGS' Warehouse in The Netherlands. We work together with PostNL for worldwide shipping. All shipments are insured. Signatures are required to accept packages.
Netherlands - Belgium
Thanks to PostNL we're able to deliver within 2 days under normal circumstances.
Orders above € 100,- are free of shipping cost for orders inside all of Europe.
For orders under € 100,- to be delivered in Europe we ask a shipping fee of 9,95.
Orders outside Europe we ask a shipping fee of € 19,95.
Additional Costs (Taxes, Duties & other import Fees)
All international buyers, outside the EU, are responsible for all taxes, duties and other import fees that may be applicable. Please consult your local customs authority for information regarding the importation of goods.
Track & Trace
All orders we ship, national and international, are shipped with a Track&Trace code, so that you and us can follow the shipment. The Track&Trace will be shared within 24 hours after the shipment has left our warehouse.
When your order has not been delivered within reasonable terms, after receiving tracking information, please contact us. We will contact PostNL and afterwards inform you. If PostNL gives us feedback that the item can not be delivered, we will ship out a new item. In case the carrier notices us that delivery is not possible at the address, we will ask for an alternative address or refund the full order.
In the case of receiving a damaged item, please contact us within 48 hours. We might ask for photos of the damaged package and item. Mail firstname.lastname@example.org with your order number, contact details and, if possible, photos.
No Delivery - Return
If the shipment can't be delivered at the address, the order will automatically returned to our warehouse. We will contact you when this happens. We will offer to send out the item again. If the unsuccessful delivery is the result of incorrect information from the customer, we reserve the right to charge shipping costs.